CQCS Innovation https://cqcsinnovation.com Building the Future of Protection Tue, 24 Nov 2020 18:00:27 +0000 en-US hourly 1 https://wordpress.org/?v=5.4.6 https://cqcsinnovation.com/wp-content/uploads/2020/06/cropped-cqcs-32x32.jpg CQCS Innovation https://cqcsinnovation.com 32 32 6th Stop of the CQCS Innovation Latam https://cqcsinnovation.com/6th-stop-of-the-cqcs-innovation-latam/ https://cqcsinnovation.com/6th-stop-of-the-cqcs-innovation-latam/#respond Fri, 20 Nov 2020 17:43:06 +0000 https://cqcsinnovation.com/?p=3332 If you missed or want to review the 6th Stop of the CQCS Innovation Latam, don’t worry! The event is available in full and in three languages, check it out! English: https://lnkd.in/e8ET9-B Portuguese: https://lnkd.in/eZMAV5k Spanish: https://lnkd.in/eu6Mc-v The material can also be accessed on the CQCS TV channel.

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If you missed or want to review the 6th Stop of the CQCS Innovation Latam, don’t worry!

The event is available in full and in three languages, check it out!

English: https://lnkd.in/e8ET9-B

Portuguese: https://lnkd.in/eZMAV5k

Spanish: https://lnkd.in/eu6Mc-v

The material can also be accessed on the CQCS TV channel.

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Pandemic accelerated innovation and led the insurance market to reinvent itself https://cqcsinnovation.com/pandemic-accelerated-innovation-and-led-the-insurance-market-to-reinvent-itself/ https://cqcsinnovation.com/pandemic-accelerated-innovation-and-led-the-insurance-market-to-reinvent-itself/#respond Fri, 20 Nov 2020 16:23:01 +0000 https://cqcsinnovation.com/?p=3323 Despite all its tragic consequences worldwide, the pandemic was also an opportunity for the insurance market to accelerate its innovation projects, in addition to reinventing itself in several aspects. In summary, this was the message left by the guests of the sixth and last stop of the “CQCS Innovation Latam”, held on Thursday (19), which …

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Despite all its tragic consequences worldwide, the pandemic was also an opportunity for the insurance market to accelerate its innovation projects, in addition to reinventing itself in several aspects. In summary, this was the message left by the guests of the sixth and last stop of the “CQCS Innovation Latam”, held on Thursday (19), which gathered around 3 thousand registrations. The event, which had as its central theme “How the coronavirus changed the insurance market”, was attended by Caribou Honing, chairman and co-founder of Insuretech Connect; Edson Franco, CEO of Zurich; Tatiana Mattar, director of New Products at Pottencial Seguradora; in addition to Evandro Sales, CFO of Quiver, who was the “Insurtech of the month”. The moderator was the founder of CQCS and creator of CQCS Innovation Latam, Gustavo Doria Filho.

All participants also expressed optimism about what may arise in the post-pandemic. “I am optimistic. The pandemic represents a platform change that affects not only insurance, but business as a whole and everyone’s life. It’s like an earthquake or the movement of tectonic plates, which end up creating a new continent. It was like that when computers, then the Internet, then the smartphone and other changes emerged. They all changed business and life. Covid then came as a platform change. We had to review assumptions that were robust and how we approach things that become obsolete. We can no longer do the same in the same way ”, commented Caribou Honing.

He added that in the insurance industry, changes are taking place on how to deal with claims, without the need to take a person for inspection, and life insurance. “New opportunities arise for insurers offering new services to clients and brokers. It is now important to rethink the products offered. It is necessary to face the crisis with a spirit of reinvention ”, he stressed.

For him, the changes that are taking place also affect the insurance broker. In response to the question asked by the event’s chat, he warned that the category should not be so concerned with the reflexes of technological innovations, such as electric cars and vehicles without drivers, but with the advancement of the auto industry in the insurance market.

In the view of Caribou Honing, the improvement we have seen with the autonomy of vehicles, electric cars and even the aging of the population has implications for the broker, but the impact will not be as relevant in 10 or 15 years from the point of life of the safe. “I think it deserves more attention that car manufacturers are beginning to see insurance as a business opportunity. Tesla has been talking about self-insurance; another insurer has partnered with Porshe for specific insurance for the cars in that plant and GM has already set foot in the insurance market. So, the technology doesn’t matter, what matters is that they have chain, data and sales channel. Insurance is an opportunity for vehicle factories. Direct selling is not the biggest threat to brokers. But, the insurance built into the sale of the car can be a concern, yes ”, he warned.

BEHAVIOR.

Edson Franco said that the pandemic brought the need for new products and services to meet changes in customer behavior. “There was an increased interest in protection, specifically in the life insurance business. The moment is looking for products that guarantee protection, well-being and online services. The customer’s behavior, now more focused on social issues, in caring about what the insurer does for the planet and whether it is sustainable was also somewhat surprising. There was already that, but Covid accelerated this trend ”, commented Franco, who is also president of FenaPrevi.

He also said that some trends more common in younger generations, now affect the entire population. “There was an acceleration of trends. What only millennials wanted is now also wanted by customers aged 72 or any generation. The increase in the search for convenience today does not depend on generation anymore. Everybody wants. People now seek coverage for what they did not pay attention to, ”he said.

According to Franco, a survey conducted by Zurich identified the greatest need for protection and prevention on the part of customers, now much more concerned with protecting themselves and their families.
In this context, in his view, brokers gain even more importance for consumers. “In insurance, particularly in Brazil, intermediation with a broker will always be valuable and valued, because advice is increasingly important. Especially now, that people seek advice. There is a transformation in insurance and brokerage, but there can be no digital transformation that makes companies less human. This only serves to ensure greater efficiency and improve user experiences. The broker can be digitally efficient, but without losing his main capital, which is the direct relationship with consumers ”noted Franco.

OPPORTUNITY.

In turn, Tatiana Mattar, listed some positive points that were accelerated by the pandemic. “The crisis is being a great opportunity for innovation and reinvention. We are emerging stronger from the pandemic. Pottencial kept people employed, is growing more than 12% compared to 2019 and is reaching its goals. We reinvented communication and processes, we increased the client portfolio and new brokers want to do business with us ”, he celebrated.

According to the director of new products at Pottencial Seguradora, Covid accelerated the projects that the company planned to implement in 2020 and the results have been favorable. The insurer has created a “crisis and opportunity committee” that is helping it to emerge stronger from the pandemic. “Pottencial had decided to invest in technology. We did everything that was planned, but more quickly, reviewing costs and opportunities to achieve established goals. We call and invite brokers to participate in decision making. It was a very relevant change for the company ”, he revealed, emphasizing that Pottencial is consolidating its position as leader in the guarantee branch and second among the most profitable insurance companies in Brazil, with a robust growth rate.

From a corporate point of view, the company has made working hours more flexible to ensure employees more quality of life, using an hour bank, and also the way of hiring. “Now, we can hire people anywhere in the world, to work from anywhere. It is a big paradigm shift ”, he asserted.

INSURTECH.

Evandro Sales, CFO at Quiver, also expressed optimism about the effects of the pandemic on the company’s business and market development.
According to him, the changes that occur are in line with Quiver’s focus of activity, always focused on technological solutions to facilitate business management and facilitate the daily lives of customers. “Today, we have 53 thousand registered users, 38 terabytes of data stored, four million customers of all solutions, with almost six million policies and R $ 29.1 billion in premiums in the last 12 months”, listed the executive of “Insurtech of the month”.

The changing scenario also accelerated the search for new management, multicalculation and benefits solutions in a year that he classified as “very special and strange, with many changes and that changed the way of working”.

To serve brokers, insurers and other customers, Quiver anticipated two solutions launches.

The first was Quiver on, aimed at small insurance brokers and insurance companies. “This solution helps the broker to sell online and supports the quote. This opens up new opportunities for brokers so that they can expand the way they work, change the approach, prospect customers and understand new formats they can use to sell ”, commented Sales.

The other product is QuiGo Quiver, which helps small and medium insurance brokers. He explained that this solution, which was developed specifically for the broker, eliminates several stages of the processes and has no manual input, as the entire process is online with an intuitive interface for the broker. “We conducted interviews and found that the broker’s work corresponds to 90% of the income from their homes. They depend on it and with the intense impact of the pandemic, in various sectors, it is necessary to seek ways to improve the reality of the broker ”, he concluded.

EMOTION.

The event moderator also showed great emotion when talking about the last stop of the event. Gustavo Doria Filho gave a brief description of the steps taken this year and whose organization was accelerated due to the pandemic, which forced the holding of a virtual event, contrary to what was foreseen. “We decided to do it online and created the CQCS Innovation Latam, a trilingual event with six stops. This was the best of the year for the CQCS, ”said Doria, who thanked the support of the respected participants and also the sponsors.

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For Caribou Honig, Covid-19 accelerated transformations in the insurance sector https://cqcsinnovation.com/for-caribou-honig-covid-19-accelerated-transformations-in-the-insurance-sector/ https://cqcsinnovation.com/for-caribou-honig-covid-19-accelerated-transformations-in-the-insurance-sector/#respond Fri, 20 Nov 2020 15:13:37 +0000 https://cqcsinnovation.com/?p=3316 President and co-founder of InsureTech Connect, the world’s largest insurance innovation gathering, Caribou Honig sees the Covid-19 pandemic as a milestone for the insurance market. In the view of the American entrepreneur, who participated this Thursday (19th) of the sixth and last stop of the CQCS Innovation Latam, the coronavirus accelerated transformations and “threw some …

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President and co-founder of InsureTech Connect, the world’s largest insurance innovation gathering, Caribou Honig sees the Covid-19 pandemic as a milestone for the insurance market. In the view of the American entrepreneur, who participated this Thursday (19th) of the sixth and last stop of the CQCS Innovation Latam, the coronavirus accelerated transformations and “threw some certainties in the trash” of the professionals working in the sector.

He defined this process as a platform change, something similar to what happened in the world with the democratization of personal computers and, later, smartphones. “Covid-19 affects not only business, but life as a whole, brings a change of platform. Now, we need to review the assumptions. It is necessary to create new products for things that did not exist before, ”said Caribou, who defined himself as an informed optimist.

Also a co-founder of HR Transform, a conference focused on the impact of technology in the workplace, and an independent advisor at several startups, the entrepreneur spoke about the role of insurtechs: “During the pandemic, we are seeing insurtechs building solutions for insurers and brokers adapt. At the same time, Covid-19 created opportunities for insurers, whose mission is to bring new solutions to policyholders and brokers ”, said

During his presentation, Caribou, who is a partner at SemperVirens, a venture capital company focused on investments in the future of work, analyzed the behavior of consumers, cited the advancement of telemedicine and dark kitchens among the new product and protection opportunities and emphasized that it is a time of reinvention for Insurance professionals. “We need to think about what the New Normal is and what are the solutions for this scenario”, he concluded.

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Pottencial Seguradora reaps results after turning pandemic into growth opportunity https://cqcsinnovation.com/pottencial-seguradora-reaps-results-after-turning-pandemic-into-growth-opportunity/ https://cqcsinnovation.com/pottencial-seguradora-reaps-results-after-turning-pandemic-into-growth-opportunity/#respond Fri, 20 Nov 2020 14:07:02 +0000 https://cqcsinnovation.com/?p=3314 Tatiana Mattar, director of new products at Pottencial Seguradora, was one of the speakers at the last stop of the CQCS Innovation Latam, which happened yesterday (19). The event closed a series of monthly meetings that has been taking place since June and brought together numerous personalities from the national and international insurance market. “Our …

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Tatiana Mattar, director of new products at Pottencial Seguradora, was one of the speakers at the last stop of the CQCS Innovation Latam, which happened yesterday (19). The event closed a series of monthly meetings that has been taking place since June and brought together numerous personalities from the national and international insurance market.

“Our purpose is to provide peace of mind in unexpected moments, this has everything to do with the moment we are going through, we want to give peace of mind to our customers, brokers and employees”. That was how Tatiana started her presentation, explaining a little about the characteristics of the company in which she operates.

Pottencial Seguradora, according to the executive, is a Brazilian family company with over R $ 600 million in premiums and which celebrated 10 years of operation in May. The insurer is formed by a team of 240 employees and is the leader in the guarantee insurance market.

“We love our customers, they are the reason we exist, we are obsessed with increasing results, we seek innovation in the insurance market, we admire people who love challenges and embrace them”, explained the executive.

Pottencial, like all other companies in the market, was taken by surprise by the pandemic. For 2020, the company had expectations for economic changes in Brazil that, consequently, would cause changes in Pottencial’s results. “When the covid arrived, we thought our plans were going to fall apart, everything was new, but we also knew that with the crisis comes the opportunity”.

Using the premise of taking advantage of the crisis, the insurer adopted some measures and decided that it would implement a change in culture. “We paused the launch of some products and started a change in our culture. We created a crisis and opportunity committee and established some objectives in it 1: to get out of the pandemic stronger; 2: facing the crisis in a spirit of reinventing itself; 3: keeping customers and thinking about the user experience and 4: keeping our employees’ jobs ”.

“We put our client on the pedestal, he is the focus, we called our brokers to help us in this process of transforming the company, we guaranteed that the potential was up to date with everything that was happening in the world”, explained Tatiana.

Already moving towards the end of 2020, Tatiana explained that the results obtained by the insurance company could not be better. “We are emerging from the strongest crisis and we have grown more than 12% in the year, compared to last year. We are very happy to see that the path we have built is working, ”said the executive.

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Quiver presents solutions that help brokers in business https://cqcsinnovation.com/quiver-presents-solutions-that-help-brokers-in-business/ https://cqcsinnovation.com/quiver-presents-solutions-that-help-brokers-in-business/#respond Fri, 20 Nov 2020 13:53:20 +0000 https://cqcsinnovation.com/?p=3306 Quiver was the company chosen to be the insurtech of the month in the sixth and final stage of the CQCS Innovation Latam, held this Thursday (11/19). Evandro Salles, CFO of the company, presented the solution that generates new business for the small and medium Broker. Evandro started by thanking the opportunity to participate in …

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Quiver was the company chosen to be the insurtech of the month in the sixth and final stage of the CQCS Innovation Latam, held this Thursday (11/19). Evandro Salles, CFO of the company, presented the solution that generates new business for the small and medium Broker.

Evandro started by thanking the opportunity to participate in the event and talking a little about what Quiver is. “Quiver is a recognized and traditional technology company, specific to the insurance market. We are, since 2008, thinking about the transformations ”, he started. “Our technologies must always be primarily about offering solutions, assisting management and facilitating the daily lives of our customers,” he said.

Then, the CFO displayed, in numbers, to exemplify leadership in the market. “We have 53,000 registered users; almost 6 million policies in the last 12 months; more than 29 years of experience; 38 terabytes of stored data volume; 4 million customers of all the solutions that Quiver represents, and 29.1 billion awards, in the last 12 months ”, he presented.

“This makes us feel and understand the responsibilities we have and the relevance we can have with insurers and brokers. We need to think about how to bring more value, more innovation, more technology, more ease and opportunity for our customers, ”he said.

Evandro also spoke about Quiver’s solutions, Quiver ON and QuiGo. “This year was special and strange. Many changes, and, that changed the way we work. Whether you are a broker, an insurance company or a customer, the world has changed. In addition to change, opportunities also arise. And, in the specific case of Quiver, we anticipate two launches ”, he started.

“Both solutions are for brokers. Quiver On, a solution developed specifically to help the Broker sell online. I like to think that the possibilities for small and medium Brokers give us the opportunity to support them. Whether by quotation, online forms, this opens up new opportunities ”, explained the CFO.

About QuiGo, Evandro said: “QuiGo specifically thought about the pandemic scenario, which will help in the reality of the small Insurance Broker. We know that medium and large companies have a very different reality from the small broker, ”he said.

Finally, the executive presented some Quiver differentials. “We don’t have to manually input data into the system; we have integration with more than 20 insurance companies; we have a simple and intuitive interface; 100% of automated processes; access can be done from the desktop and mobile device; storage can be done in the cloud; we have the best price on the market and an unlimited number of users ”, he concluded.

To learn more about Quiver, visit: https://www.quiver.net.br/

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CQCS Innovation Latam: Zurich CEO values ​​Broker performance and says there are many reasons to be optimistic https://cqcsinnovation.com/cqcs-innovation-latam-zurich-ceo-values-%e2%80%8b%e2%80%8bbroker-performance-and-says-there-are-many-reasons-to-be-optimistic/ https://cqcsinnovation.com/cqcs-innovation-latam-zurich-ceo-values-%e2%80%8b%e2%80%8bbroker-performance-and-says-there-are-many-reasons-to-be-optimistic/#respond Fri, 20 Nov 2020 12:45:48 +0000 https://cqcsinnovation.com/?p=3302 Zurich Brasil’s CEO, Edson Franco, was present at the sixth and last stop of the CQCS Innovation Latam, held this Thursday (19th). Along with Caribou Honig, president and co-founder of InsureTech Connect; Tatiana Mattar, Director of New Products at Pottencial Seguradora; Evandro Salles, CFO at Quiver; and Gustavo Doria Filho, creator of the event, the …

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Zurich Brasil’s CEO, Edson Franco, was present at the sixth and last stop of the CQCS Innovation Latam, held this Thursday (19th). Along with Caribou Honig, president and co-founder of InsureTech Connect; Tatiana Mattar, Director of New Products at Pottencial Seguradora; Evandro Salles, CFO at Quiver; and Gustavo Doria Filho, creator of the event, the executive spoke about the prospects for the insurance market and gave his opinion on how the coronavirus drove transformations in the sector.

Also president of the Brazilian Association of International Insurance Companies (ABCSI), Edson Franco said that Zurich, present in six countries in Latin America (Brazil, Mexico, Argentina, Chile, Ecuador and Colombia), has been mapping and identifying trends in the behavior of customers.

“We noticed an increase in interest in protection, especially in the Life segment, and wellness products. Today, regardless of age or generation, all customers want comfort and, now, they are looking for coverage for issues that previously did not pay attention ”, he pointed out.

With over 25 years of experience in insurance and private pension, and banks, including stints at ABN Amro Real Bank (CTO and Head of Life Insurance at Real Seguros); Tokio Marine (CEO of Real-Tokio Marine Life & Pensions) and Banco Santander Brasil (Head of Welfare and Director of the Retail Investment Committee), the executive also analyzed the role of the broker. “We had several discussions at the company and came to the conclusion that, in the insurance market, and especially in Brazil, intermediation continues and will continue to be highly valued. The broker has a fundamental role, because the advice and guidelines are still important, “he said, then added:” We need to make brokers more digitally efficient, without losing their main asset, which is the relationship, the human relationship. And it is the role of insurance companies to support brokers at this time, to offer conditions for our business partners, remembering that technology is not an end in itself, but a means ”.

Graduated in Business Administration from FASP and with an MBA (CEAG) from Fundação Getúlio Vargas (FGV), Edson Franco, who is a member of the management committee and of the advisory committee of CNSeg and 1st Vice-President for BoD, also stated that there are “Many reasons to be optimistic”. “I believe that the recovery will be faster than we are projecting. The sector can achieve growth of 6 to 7%, perhaps even above double digits, but, of course, it depends on what a possible second wave will look like and also the vaccine. Today we still don’t have the answers, just the questions ”, he concluded.

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For Icatu, the legacy of 2020 is constant improvement https://cqcsinnovation.com/for-icatu-the-legacy-of-2020-is-constant-improvement/ https://cqcsinnovation.com/for-icatu-the-legacy-of-2020-is-constant-improvement/#respond Thu, 19 Nov 2020 16:27:53 +0000 https://cqcsinnovation.com/?p=3277 The pandemic caused by the coronavirus poses challenges for companies and people, but it also leaves many lessons behind, of course, of opening up good opportunities in all business segments. The insurance market is no different. Icatu Seguros, for example, took advantage of this period of social isolation and developed strategies to further facilitate the …

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The pandemic caused by the coronavirus poses challenges for companies and people, but it also leaves many lessons behind, of course, of opening up good opportunities in all business segments. The insurance market is no different. Icatu Seguros, for example, took advantage of this period of social isolation and developed strategies to further facilitate the routine of the teams, speeding up the processes so that, at the end, the client had the least impact.

In an interview with CQCS, the company’s Corporate Vice President, Alexandre Vilardi, spoke of the importance of investments in technology, training of teams, remote training of its sales force and the expansion of digital self-service channels and solutions in online sales. He also highlighted the insurer’s prospects for 2021 within this new reality. Icatu Seguros is one of the sponsors of the sixth and last stop of the CQCS Innovation Latam, which will take place on November 19, starting at 5 pm and will have simultaneous translation into Portuguese and Spanish.

For the executive, the advancement of the coronavirus triggered a process of change in society – from the economic scenario to social relations. People quickly adapted to the digital reality, which causes major changes in business and people relationships. The fact that an invisible and unknown virus has reached all continents has caused the population to perceive the risk and uncertainty and to reflect on ways of protection, either from their own health or financial life.

“Icatu Seguros is attentive to the changes that the world, and in particular Brazil, have been experiencing, due to the Covid-19 pandemic, and the scenarios that are designed for the post-pandemic. Life has shown itself to be more fragile this year, which results in more affective connections and the search for more information on financial planning, given the time when global economies were forced to step on the brake of many projects and investments ”, says Vice President of Icatu.

He recalls that the search for security meets the company’s purpose to assist and protect people at all stages of their lives. “More than contributing to reflection, at this moment, we have been looking for different solutions in life, pension and capitalization, whose objective is complete protection and, in a way, a stimulus to financial education, aiming at the sustainability of policyholders. This is possible, for example, because Icatu is a broad pension marketplace, with more than 300 funds and has 90 of the best managers in the country, who bring a flexible and customized product portfolio to every type of customer profile. Digital channels and the APIs portal integrate this entire process ”, he points out.

An important differential in the modernization of processes is the work of the Innovation Laboratory of Icatu Seguros, which carried out in-depth research that resulted in a mental map of life insurance and pointed out the main reasons that guide the decision to contract or not insurance. Alexandre Vilardi emphasizes that it is necessary to understand that insurance does not become important only in an extreme situation. Despite the fact that insurance is still very much associated with death, in 25% of the existing coverages today they can be used in life. Within this scenario, the company works with two innovative products, the Horizonte and Equilíbrio Life insurance – based on American Life, which can be enjoyed by the consumer in life.

“It is the appropriate combination of protection and the possibility of forming a financial reserve to take advantage of during the life of the insured. In these cases, the amount of the indemnity paid for life insurance can be used in several ways, maintaining the existing financial standard or even for the rehabilitation of the house, in case of special needs ”, he ponders.

Another important role of insurance is the focus on financial education in which brokers play a leading role because they are closer to policyholders. “Our challenge, as agents of social transformation, will be to keep this awareness active after all this is over. Therefore, it is important that all process agents are connected: insurance company + customer + broker. Because of this, Icatu has made constant investments so that its sales force is supplied with all the relevant information in all areas of operation ”, he reinforces.

Vilardi points out that, recently, Icatu Seguros has expanded the benefits of its platform aimed at training and qualifying its brokers, Educatu. “The technological upgrade allows brokers to access from anywhere – through smartphones or tablets – the content of more than 40 professional training courses and the news that the company makes available to its sales force. In short, providing flexible and innovative solutions to meet these new demands, contributing to form a country where more and more people are assisted and financially protected at all stages of life, has been the purpose of Icatu Seguros. It is never too much to remember that the insurance industry is constantly evolving in its role of offering security in all scenarios and for all risks ”, he concludes.

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Is today! Last stop of the CQCS Innovation Latam happens from 5 pm https://cqcsinnovation.com/is-today-last-stop-of-the-cqcs-innovation-latam-happens-from-5-pm/ https://cqcsinnovation.com/is-today-last-stop-of-the-cqcs-innovation-latam-happens-from-5-pm/#respond Thu, 19 Nov 2020 14:38:32 +0000 https://cqcsinnovation.com/?p=3265 The last stop of the CQCS Innovation Latam happens today. The event will have simultaneous translation into Portuguese and Spanish and will start at 5 pm. This time, the theme will be about “How the coronavirus changed the insurance market”. The event will be attended by Caribou Honing, chairman and co-founder of Insuretech Connect; Edson …

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The last stop of the CQCS Innovation Latam happens today. The event will have simultaneous translation into Portuguese and Spanish and will start at 5 pm. This time, the theme will be about “How the coronavirus changed the insurance market”.

The event will be attended by Caribou Honing, chairman and co-founder of Insuretech Connect; Edson Franco, CEO of Zurich; Tatiana Mattar, director of new products at Pottencial Seguradora; and Evandro Sales, CFO of Quiver, who will be the Insurtech of the month.

“Today, the most relevant insurance innovation event in Latin America ends. It is the final stage that was born in the pandemic, that was born in the impossibility of gathering 2000 people in person, but gathered 3000 in the digital environment. What a joy! I hope you all are there, ”said Gustavo Doria Filho, creator of CQCS Innovation Latam.

Registration is still open, visit: https://zoom.us/webinar/register/WN_NGp8O6ulQ8qW5se64JDLVQ

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Cilia CEO reveals insurtech’s plans for 2021 https://cqcsinnovation.com/cilia-ceo-reveals-insurtechs-plans-for-2021/ https://cqcsinnovation.com/cilia-ceo-reveals-insurtechs-plans-for-2021/#respond Wed, 18 Nov 2020 18:37:00 +0000 https://cqcsinnovation.com/?p=3249 Sponsor of the sixth and last stop of the CQCS Innovation Latam, which will take place on November 19, starting at 5 pm, with simultaneous translation into Portuguese and Spanish, Cilia is one of the references in the insurance market when it comes to innovation. In a conversation with CQCS, the CEO of insurtech, Daniel …

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Sponsor of the sixth and last stop of the CQCS Innovation Latam, which will take place on November 19, starting at 5 pm, with simultaneous translation into Portuguese and Spanish, Cilia is one of the references in the insurance market when it comes to innovation. In a conversation with CQCS, the CEO of insurtech, Daniel Barbosa, told what changed in the sector with the advance of the Covid-19 pandemic around the world.

“Coronavirus has changed the habit of society in relation to mobility and consumption of goods and services. It was up to the insurance industry to adapt to the current scenario, to raise its arms to seek improvements in its processes and to rely on technologies capable of delivering value ”, he ponders.

The entrepreneur says that the trend continues to be the technological search for innovation, with the objective of making the experience of users tangible, generating added value in the consumption relationship, with a mindset always focused on the customer.

“For 2021, Cilia Tecnologia will continue to offer the best Artificial Intelligence technology in the world geared towards the Auto Insurance business with the aim of connecting those involved, reducing the time taken to respond to claims, streamlining processes, improving the relationship between the parties and providing a unique and engaging digital experience ”, he reveals.

If you want to stay on top of the main news and trends in the insurance market, don’t miss the last stop of the CQCS Innovation Latam, which will have as speakers: Caribou Honig, Chairman and co-founder of InsureTech Connect; Edson Franco, CEO of Zurich Brasil; Tatiana Mattar, Director of New Products at Pottencial Seguradora; Evandro Salles, CFO of Quiver – Insurtech of the month, and with mediation by Gustavo Doria Filho, founder of CQCS. Registration is open and can be done through the website: cqcsinnovation.com.

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Pottencial CEO tells what changed in the company with the pandemic https://cqcsinnovation.com/pottencial-ceo-tells-what-changed-in-the-company-with-the-pandemic/ https://cqcsinnovation.com/pottencial-ceo-tells-what-changed-in-the-company-with-the-pandemic/#respond Tue, 17 Nov 2020 18:56:57 +0000 https://cqcsinnovation.com/?p=3232 Gold sponsor of CQCS Innovation Latam, which will take place on November 19, starting at 5 pm, with simultaneous translation into Portuguese and Spanish, and one of the main players in Brazil in the guarantee market, Pottencial Seguradora is a reference in insurance innovation. The company is recognized for its agility in adopting new solutions …

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Gold sponsor of CQCS Innovation Latam, which will take place on November 19, starting at 5 pm, with simultaneous translation into Portuguese and Spanish, and one of the main players in Brazil in the guarantee market, Pottencial Seguradora is a reference in insurance innovation. The company is recognized for its agility in adopting new solutions and for always being attentive to global trends. During the pandemic, it was no different.

“The pandemic accelerated innovation within Pottencial and also across the insurance market. Our entire claims process is now online. We finished with the paper ”, says João Géo Neto, CEO of Pottencial.

According to the executive, an important change was remote work. “Before, there was a certain resistance because the person was not in the office. Now, we are doing selective processes online, for new employees and the home office has become a reality ”, he says.

João Géo Neto highlights the role of the insurance broker in this scenario: “Today, in Pottencial’s operation, we see how important the presence of the broker is and, at the same time, of technology, which is fundamental to create opportunities. Technology does not replace the broker, but brings tools to improve our solutions and the experiences we offer. That is why CQCS Innovation is so fundamental. It joins the broker, who is the largest insurance distributor in Brazil today, with technology, both essential for the success of an insurance company in our country ”.

If you want to stay on top of the main news and trends in the insurance market, do not miss the last stop of CQCS Innovation Latam, will be present for the debate mediated by Gustavo Doria Filho, founder of CQCS: Caribou Honig, Chairman and co-founder of InsureTech Connect; Edson Franco, CEO of Zurich Brasil; Tatiana Mattar, Director of New Products at Pottencial Seguradora and Evandro Salles, CFO at Quiver Soluções. To sign up, simply access the website: cqcsinnovation.com

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