CQCS Innovation https://cqcsinnovation.com Building the Future of Protection Tue, 27 Oct 2020 12:53:26 +0000 en-US hourly 1 https://wordpress.org/?v=5.4.3 https://cqcsinnovation.com/wp-content/uploads/2020/06/cropped-cqcs-32x32.jpg CQCS Innovation https://cqcsinnovation.com 32 32 Watch the 5th Stop of the CQCS Innovation Latam in full! https://cqcsinnovation.com/watch-the-5th-stop-of-the-cqcs-innovation-latam-in-full/ https://cqcsinnovation.com/watch-the-5th-stop-of-the-cqcs-innovation-latam-in-full/#respond Mon, 26 Oct 2020 12:39:34 +0000 https://cqcsinnovation.com/?p=3050 Check out the links: English: https://www.cqcs.com.br/tv/canais-corporativos/cqcs-innovation-latam/the-challenges-of-distribution-in-the-new-normal/  Portuguese: https://www.cqcs.com.br/tv/canais-corporativos/cqcs-innovation-latam/os-desafios-da-distribuicao-no-novo-normal/ Spanish: https://www.cqcs.com.br/tv/canais-corporativos/cqcs-innovation-latam/los-desafios-de-la-distribuicion-en-la-nueva-normalidad/ The material is available in three languages, also on CQCS TV.

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Check out the links:

English: https://www.cqcs.com.br/tv/canais-corporativos/cqcs-innovation-latam/the-challenges-of-distribution-in-the-new-normal/ 

Portuguese: https://www.cqcs.com.br/tv/canais-corporativos/cqcs-innovation-latam/os-desafios-da-distribuicao-no-novo-normal/

Spanish: https://www.cqcs.com.br/tv/canais-corporativos/cqcs-innovation-latam/los-desafios-de-la-distribuicion-en-la-nueva-normalidad/

The material is available in three languages, also on CQCS TV.

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CQCS Innovation Latam: Broker needs to invest in technology and make alliances https://cqcsinnovation.com/cqcs-innovation-latam-broker-needs-to-invest-in-technology-and-make-alliances/ https://cqcsinnovation.com/cqcs-innovation-latam-broker-needs-to-invest-in-technology-and-make-alliances/#respond Fri, 23 Oct 2020 19:11:56 +0000 https://cqcsinnovation.com/?p=3002 The traditional insurance broker will be under pressure if he doesn’t invest in technology. You also need to make alliances. Because it will be much easier to buy insurance and he must be able to present products in other formats. The statement, made by the CEO of Gallagher, Lionel Soffia, synthesized the tone of the …

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The traditional insurance broker will be under pressure if he doesn’t invest in technology. You also need to make alliances. Because it will be much easier to buy insurance and he must be able to present products in other formats. The statement, made by the CEO of Gallagher, Lionel Soffia, synthesized the tone of the debate held at the fifth stop of the CQCS Innovation Latam, held this Thursday (22), which had more than 3 thousand registrations. In addition, Susan Hatten, COO of BrokerTech Ventures and Corporate & Community Engagement of Holmes Murphy & Associates; Eduardo Dal Ri, executive commercial director of Allianz; and Bartolomé Bunge, Co-founder of WeCover, the month’s insurtech. They addressed the topic “The challenges of distribution in the new normal”, presenting valuable tips and the reality of the international scenario in innovation for Brazilian professionals who are looking for new ways to innovate, diversify and increase their client portfolio.

For Lionel Soffia, traditional insurance will have to be more customized. Thus, a significant part of the revenue will come from “different sources”, which will force market players to adopt new ways of doing business. Especially for insurance brokers, he left a warning: “Invest in technology if you want to survive as a broker for the next 15 years”.

A similar assessment was made by Susan Hatten. However, she stressed that human experience is indispensable and cannot be exchanged for artificial intelligence or any other technological solution. “Those who don’t believe in change, will be left behind. The new experiences should favor the end customer ”, he stressed.

In his presentation, Bartolomé Bunge, Co-founder of WeCover, the insurtech of the month, revealed that both he and the partner started their careers as brokers, still very young. However, they have always designed to act with a focus on democratizing insurance so that everyone, from different sections of the population, has the opportunity to decide what they want to protect, when to protect it and for how long. “We then decided to use digital solutions. The challenge was to reach out to the customer and distribute products especially to segments of society not yet served, democratizing insurance. We created our app, which is easy to use and allows the user to list items he would like to protect. In addition, if you don’t find what you need, you can make suggestions that we will evaluate. In fact, these very important suggestions. Historically, it is the insurance company that designs the product, but we do the opposite, the insured suggests, we analyze it ”, he explained.

Eduardo Dal Ri emphasized that traditional insurers, such as Allianz, “live” to make face-to-face and human contact and aims to “keep the brokers with us, training and developing new businesses”.

In this context, he believes it is impossible to act “without contact” directly. For this reason, it understands that, in the future, at some point in the future it will be necessary to return to the “real world” with face-to-face conversations. “But this will happen in a modern way, with new digital tools and more exchanges of messages in the process of doing business. So, we won’t have just one way to make contact. Human contact can be more intense, even if part is remotely and part in person ”, projected the Allianz executive.

In turn, the founder of the CQCS and mediator of the debate, Gustavo Doria Filho pointed out that the pandemic showed that insurance needs the broker, as people do not feel comfortable when hiring without the support of this professional. “It is not the same experience. People want the broker, ”he said.

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WeCover, Argentine insurtech that has the premise of democratizing access to insurance https://cqcsinnovation.com/wecover-argentine-insurtech-that-has-the-premise-of-democratizing-access-to-insurance/ https://cqcsinnovation.com/wecover-argentine-insurtech-that-has-the-premise-of-democratizing-access-to-insurance/#respond Fri, 23 Oct 2020 19:09:13 +0000 https://cqcsinnovation.com/?p=2997 WeCover was the company chosen to be the insurtech of the month in the fourth stage of the CQCS Innovation Latam, held this Thursday (10/22). Bartolomé Bunge, Co-Founder of the company, introduced the company, an Argentine insurtech that has the premise of democratizing access to insurance so that people have the possibility to protect their …

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WeCover was the company chosen to be the insurtech of the month in the fourth stage of the CQCS Innovation Latam, held this Thursday (10/22). Bartolomé Bunge, Co-Founder of the company, introduced the company, an Argentine insurtech that has the premise of democratizing access to insurance so that people have the possibility to protect their assets through insurance that can be activated for how long the insured want.

In the presentation, Bartomolé explained that WeCover is a 100% digital company. “We are completely digital. We have nothing on paper. We reduce operational costs, automating common processes, and helping in decision making by processing data and transforming it into information, where we have a very easy and simple flow ”, he highlighted.

In addition, the company’s Co-Fouder pointed out that the company’s platform was designed in a holistic way, and that it facilitates every part of the process from the insurance side, even in the operating costs of the business. “Every user interaction is collected, as long as he is logged in, and this helps us a lot to mitigate risks and to understand the issues that arise during the interaction as an application”, he explained.

Bartolomé also revealed that the company operates in a different business model, but that it hopes to serve several locations and regions. “Our business model is a little different, the commission is per insured item, and some milestones of our development, we started working with several companies since 2017, but we started offering coverage for smartphones, tablets, cameras, since 2019. So, we entered Mexico with Grupo Sura, already offering coverage for smartphones. We hope to be able to serve several localities, regions that we are open to collaboration ”, he added.

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Broker Tech Ventures was created to offer services to Insurance Brokers https://cqcsinnovation.com/broker-tech-ventures-was-created-to-offer-services-to-insurance-brokers/ https://cqcsinnovation.com/broker-tech-ventures-was-created-to-offer-services-to-insurance-brokers/#respond Fri, 23 Oct 2020 17:07:02 +0000 https://cqcsinnovation.com/?p=2988 Director of operations at BrokerTech Ventures, Susan Hatten, was one of the speakers at the fifth stop of the CQCS Innovation Latam, which took place on the 22nd. The executive explained a little about the work developed by the company where she operates. BrokerTech Ventures started work in the state of Iowa and is the …

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Director of operations at BrokerTech Ventures, Susan Hatten, was one of the speakers at the fifth stop of the CQCS Innovation Latam, which took place on the 22nd. The executive explained a little about the work developed by the company where she operates.

BrokerTech Ventures started work in the state of Iowa and is the first group of investors led by brokerage firms and the first acceleration program focused on providing innovation to the insurance brokerage industry. “Now we are at a time when people are sharing information and that is protection. We also have partnerships with insurance companies, they have helped to give weight to our pillar of innovation ”, said Susan.

The executive also pointed out that the company is a meeting of innovation, ideas, investments and communication aimed at the Broker. “We built the company based on research that showed that there was no model centered on the Broker. ”, He explained.

In addition to being focused on the Broker, the company has a philosophy of collaboration. “In the past, companies were competitors and competed. Nowadays people sit and share experiences and solutions. That does become the distribution. We want to create a community that we call an ecosystem, ”he explained.

Launched in 2019, during Insurtech Connect, BrokerTech Ventures walks supported by some towers, they are: acceleration; early investments; innovation, capital, media and communications. “We want to create a community, I cannot see any of you as competitors. If we open the door to the entire customer value chain here, we’ll be better off ”.

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Eduardo Dal Ri, states that Allianz Seguros will continue side by side with the Broker in the 5th stop of the CQCS Innovation Latam https://cqcsinnovation.com/eduardo-dal-ri-states-that-allianz-seguros-will-continue-side-by-side-with-the-broker-in-the-5th-stop-of-the-cqcs-innovation-latam/ https://cqcsinnovation.com/eduardo-dal-ri-states-that-allianz-seguros-will-continue-side-by-side-with-the-broker-in-the-5th-stop-of-the-cqcs-innovation-latam/#respond Fri, 23 Oct 2020 16:52:58 +0000 https://cqcsinnovation.com/?p=2983 Commercial Executive Director of Allianz Seguros, Eduardo Dal Ri was one of the participants in the fifth stop of the CQCS Innovation Latam, held this Thursday (10/22). Graduated in Actuarial Sciences from the Federal University of Rio Grande do Sul (UFGRS) and specializing in Business Finance from Fundação Getúlio Vargas (FGV), MBA in Service Marketing …

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Commercial Executive Director of Allianz Seguros, Eduardo Dal Ri was one of the participants in the fifth stop of the CQCS Innovation Latam, held this Thursday (10/22). Graduated in Actuarial Sciences from the Federal University of Rio Grande do Sul (UFGRS) and specializing in Business Finance from Fundação Getúlio Vargas (FGV), MBA in Service Marketing from the Escola Superior de Propaganda e Marketing (ESPM) and MBA in Business Economics from the University of São Paulo (USP), the executive analyzed the moment of the Brazilian insurance market, the trends for the sector and also commented on the challenge of integrating SulAmérica’s auto insurance and elementary branches operations for Allianz.

“We have had a double challenge in recent months: overcoming the crisis imposed by the Covid-19 pandemic, while taking care of people, our families and employees, and, at the same time, touching on the process of acquiring and merging an immense operation during the pandemic , which took us from ninth to second place in the automobile segment. It is a complex task, in which we cannot leave anything behind, not even a policy ”, said Dal Ri.

The Commercial Executive Director of Allianz Seguros spoke about what he expects for the next months and years: “Even if a vaccine comes, a lot will change. We still don’t have a date to go back to the office and, honestly, I don’t know what lies ahead in this sense, whether we are going to go back to the company or adopt a hybrid model, for example ”.

What is certain, according to Dal Ri, is that the company will go hand in hand with the insurance broker, developing new products and solutions. “More and more, we need to help brokers sell in new niches. With technology, we can reach more people, but the product needs to be simple, easier to be marketed ”, emphasized the executive, who has 25 years of experience, accumulating solid experience in the Brazilian insurance market, having worked at Bradesco Seguros, HDI and South America.

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CQCS Innovation Latam: Lionel Soffia points to the future with more flexible coverage and prices https://cqcsinnovation.com/cqcs-innovation-latam-lionel-soffia-points-to-the-future-with-more-flexible-coverage-and-prices/ https://cqcsinnovation.com/cqcs-innovation-latam-lionel-soffia-points-to-the-future-with-more-flexible-coverage-and-prices/#respond Fri, 23 Oct 2020 15:38:27 +0000 https://cqcsinnovation.com/?p=2943 With the theme “The challenges of distribution in Novo Normal”, this Thursday (10/22), the fifth stop of the CQCS Innovation Latam took place. Mediated by the founder of CQCS, Gustavo Doria Filho, the event brought together important names, such as Eduardo Dal Ri, Commercial Executive Director of Allianz Seguros; Susan Hatten, Coo at BrokerTech Ventures …

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With the theme “The challenges of distribution in Novo Normal”, this Thursday (10/22), the fifth stop of the CQCS Innovation Latam took place. Mediated by the founder of CQCS, Gustavo Doria Filho, the event brought together important names, such as Eduardo Dal Ri, Commercial Executive Director of Allianz Seguros; Susan Hatten, Coo at BrokerTech Ventures and Corporate & Community Engagement at Holmes Murphy & Associates; and Bartolomé Bunge, co-founder of insurtech We Cover. Another attraction of the meeting was Lionel Soffia, CEO of Gallagher Chile and president of Arthur J. Gallagher in Latin America (Colombia, Peru and Chile).

The executive spoke about the challenges imposed by the Covid-19 pandemic worldwide, with special attention to Latin America. In Soffia’s view, the role of the insurance broker will remain fundamental, but with some adaptations. “More and more, people expect the broker to know what they need. They want fast, frequent and digital contact ”, he pointed out.

For the CEO of Gallagher Chile, the consumer is also looking for more flexible coverage and prices and issuing policies more quickly. “Without a doubt, this moment will generate new products and coverage. Latin America still has enormous potential and new solutions tend to facilitate sales. I believe they can be the turning point for the sector to increase penetration ”, he said.

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Mattos Filho points out that the main challenge in insurance distribution comes from the changes from physical to digital channels https://cqcsinnovation.com/mattos-filho-points-out-that-the-main-challenge-in-insurance-distribution-comes-from-the-changes-from-physical-to-digital-channels/ https://cqcsinnovation.com/mattos-filho-points-out-that-the-main-challenge-in-insurance-distribution-comes-from-the-changes-from-physical-to-digital-channels/#respond Thu, 22 Oct 2020 19:44:20 +0000 https://cqcsinnovation.com/?p=2948 This Thursday (10/22), from 5pm, the fifth stop of the CQCS Innovation Latam takes place. With the theme “The challenges of distribution in the new normal”, the event will be attended by Eduardo Dal Ri, Executive Commercial Director of Allianz Seguros; Susan Hatten, COO Corporate & Community Engagement at Holmes Murphy and Brokertech Ventures; Lionel …

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This Thursday (10/22), from 5pm, the fifth stop of the CQCS Innovation Latam takes place. With the theme “The challenges of distribution in the new normal”, the event will be attended by Eduardo Dal Ri, Executive Commercial Director of Allianz Seguros; Susan Hatten, COO Corporate & Community Engagement at Holmes Murphy and Brokertech Ventures; Lionel Soffia, CEO of Gallagher Chile and President of Arthur J. Gallagher in Latin America (Colombia, Peru and Chile); and Bartolomé Bunge, Co-founder of insurtech We Cover.

One of the sponsors of this edition is the law firm Mattos Filho. “Without a doubt, the main challenge in insurance distribution today is the abrupt transition that insurers and other players in the insurance market have had to make from physical channels to digital channels in the sale of insurance products. We already saw signs of a migration to digital channels, but, with some exceptions, in a very subtle and smooth way. The pandemic changed everything overnight. All insurance companies that did not have their own distribution platforms had to face this situation. Thinking of the players who have partnerships with insurance representatives, due to the drop in product sales, some performance goals could not be met; Some operational agreements had to be renegotiated as a result. Therefore, insurance companies and other players had to invest heavily in technology to create platforms for selling their products almost exclusively through digital channels, ”says Thomaz del Castillo Barroso Kastrup, partner at the firm.

In the attorney’s view, what he has seen most is the creation of digital platforms (via API) aimed at the final client. “Such platforms need to be easy to access and intuitive, so as not to hinder the sales process. Heavy investments were made by several market players in this regard and the tendency is that, once the pandemic is overcome, commercial partnerships between insurance companies and other intermediaries do not depend so much on physical channels, ”he says.

And, it is about these challenges that we will talk about tomorrow, ”The next stop of the CQCS Innovation Latam will deal with the distribution, that is, the insurance broker and you who are in the commercial area, are selling insurance or working with the team that sells insurance . Don’t miss out! We will have great stars in this meeting ”, invites the founder of CQCS, Gustavo Roberto Vieira Doria Filho, who will be the event’s mediator.

Sign up for free through the link: https://zoom.us/webinar/register/6315934640599/WN_Vh1kx81dSkWU7fO-vjQyCg

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Europ Assistance highlights that quality service is fundamental for customer satisfaction https://cqcsinnovation.com/europ-assistance-highlights-that-quality-service-is-fundamental-for-customer-satisfaction/ https://cqcsinnovation.com/europ-assistance-highlights-that-quality-service-is-fundamental-for-customer-satisfaction/#respond Thu, 22 Oct 2020 17:59:44 +0000 https://cqcsinnovation.com/?p=2958 Europ Assistance is one of the partners of the fifth stop of the CQCS Innovation Latam, which takes place today (22), starting at 5 pm. The event will count with the participation of international players in the insurance market and simultaneous translation into Portuguese and Spanish. This time, the topic to be discussed will be …

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Europ Assistance is one of the partners of the fifth stop of the CQCS Innovation Latam, which takes place today (22), starting at 5 pm. The event will count with the participation of international players in the insurance market and simultaneous translation into Portuguese and Spanish.

This time, the topic to be discussed will be “The challenges of distribution in the new normal” and, according to Rogerio Guandalini, CSO and CMO of Europ Assistance Brasil and CEABS Serviços, a company belonging to the group, the new consumer feels pressured and overwhelmed with the excess of information and to attract this connected and informed consumer is challenging. “We invest in technologies and modernization of our products to anticipate the needs of customers, providing customized and convenient solutions, proof of this are the recent launches of the company”.

“In this moment of transition, we are betting on technologies and modernization of our products to anticipate customer needs, providing customized solutions that can be easily linked to insurance policies. As the Virtual Architect, 100% digital and developed for ambiance and decoration of environments and the most recent launch, Digital Protection for security of personal data and navigation in the online environment, differentiated solutions that contribute positively to the decision making of consumer purchase ”, added the executive. The executive also pointed out that, at that moment, one of the company’s biggest concerns is the experience of customers and consumers. “We believe that the constant improvement implemented in our service is fundamental to satisfy our customers, we give them the possibility to choose the environment in which they want to be served, at the moment they need it, anytime and anywhere”, he concluded.
CQCS Innovation Latam will receive to talk about distribution Susan Hatten, Coo of BrokerTech Ventures and Corporate & Community Engagement of Holmes Murphy & Associates; Eduardo Dal Ri, executive commercial director of Allianz Seguros; Lionel Soffia, CEO of Gallagher and president of Arthur J. Gallagher & Co. (Colombia, Peru and Chile) and Bartolomé Bunge, Co-founder of Insuterch of the Month – WeCover.

For those who want to participate in the fifth stop of the CQCS Innovation Latam, registration for the event can be made through the link: https: //zoom.us/webinar/register/WN_Vh1kx81dSkWU7fO-vjQyCg

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There is a challenge to diversify distribution channels with the advent of the pandemic https://cqcsinnovation.com/there-is-a-challenge-to-diversify-distribution-channels-with-the-advent-of-the-pandemic/ https://cqcsinnovation.com/there-is-a-challenge-to-diversify-distribution-channels-with-the-advent-of-the-pandemic/#respond Thu, 22 Oct 2020 17:20:51 +0000 https://cqcsinnovation.com/?p=2963 To improve the experience of the distributor and his client, it is necessary that the actions implemented are in accordance with the distribution channels, says the CEO of Cilia. The fifth stop of the CQCS Innovation Latam will take place next Thursday (22) and has Cilia as one of its supporters. The event will receive …

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To improve the experience of the distributor and his client, it is necessary that the actions implemented are in accordance with the distribution channels, says the CEO of Cilia.

The fifth stop of the CQCS Innovation Latam will take place next Thursday (22) and has Cilia as one of its supporters. The event will receive international speakers, will have simultaneous translation into Spanish and Portuguese, and will deal with “The challenges of distribution in the new normal”.

The distribution of insurance is undergoing changes, especially with the advent of the pandemic. According to Daniel Barbosa, Cilia’s CEO, in this moment of society’s transition we can see the challenge in diversifying distribution channels, mainly identifying and planning which channels can be used that effectively take advantage of contact with the target audience.

“We are talking about strategies aimed at non-traditional channels, with the aim of massifying and expanding access to insurance, such as partnerships with private and public institutions as a sales and access channel, as well as the expansion of technological channels,” he said.

Still according to him, one cannot help talking about new offer modalities, such as pay per use. “With the loss of economic profitability of society and among other factors, the perception of added value must be extremely rethought to reach an increasingly connected public, careful with the invested and selective money”.

To improve the experience of the distributor and his client, Daniel explained that it is necessary that the actions to be implemented are in accordance with the distribution channels adopted in the directive plan, there is no ready recipe for this planning, but a related path is possible improving the distributor experience.

On the other hand, in relation to the customer, the CEO explains: “We can point out paths, such as the products based on Artificial Intelligence developed at CILIA TECNOLOGIA that brings the Insurer and the Customer closer, connecting them and generating real value in triggering a claim, only with the photos of the collision it is possible to identify the estimated damages, the parts and services with values ​​and time of labor, the suggestion of the best parts supplier (price / delivery) automatically, the best workshop based on the type of vehicle and location claim or insured, providing time savings, agility, self-service, continuity of service via insurance or immediate reimbursement ”.

The CQCS Innovation Latam will receive Susan Hatten, Coo of BrokerTech Ventures and Corporate & Community Engagement of Holmes Murphy & Associates; Eduardo Dal Ri, executive commercial director of Allianz Seguros; Lionel Soffia, CEO of Gallagher and President of Arthur J. Gallagher & Co. (Colombia, Peru and Chile); and Bartolomé Bunge, Co-founder of WeCover. Registration is free and can be done through the link: https://zoom.us/webinar/register/6315934640599/WN_Vh1kx81dSkWU7fO-vjQyCg

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Event points out possibilities of improvement in sales for Insurance Brokers https://cqcsinnovation.com/event-points-out-possibilities-of-improvement-in-sales-for-insurance-brokers/ https://cqcsinnovation.com/event-points-out-possibilities-of-improvement-in-sales-for-insurance-brokers/#respond Thu, 22 Oct 2020 12:18:00 +0000 https://cqcsinnovation.com/?p=2974 The fifth stop of the CQCS Innovation Latam takes place today (22), starting at 5 pm. This time, the discussion will be about “The challenges of distribution in the new normal” If you want to increase your customer base and want to “up” your sales, don’t waste time and sign up. The event will receive …

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The fifth stop of the CQCS Innovation Latam takes place today (22), starting at 5 pm. This time, the discussion will be about “The challenges of distribution in the new normal” If you want to increase your customer base and want to “up” your sales, don’t waste time and sign up. The event will receive international speakers and simultaneous translation into Portuguese and Spanish.

To discuss the matter, Susa Hatten, Coo Corporate & Community Engagement from BrokerTech Ventures and Holmes Murphy & Associates will be present; Eduardo Dal Ri, executive commercial director of Allianz; Lionel Soffia, CEO of Gallagher; and Bartolomé Bunge, Co-founder of WeCover.

The mediation will be handled by Gustavo Doria Filho, founder of CQCS, who says: “Today we are going to discuss the future of insurance sales in Brazil. Experts with incredible knowledge sharing with you so that you can design your own strategy. Brokers cannot lose you cannot miss this meeting ”.

Registration is still open, don’t miss this chance: https://cqcsinnovation.com/?lang=pt-br

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